Gettting Started

Connect with us via our website or telephone at 317-802-1164. Our are available live from 8:00 AM EST to 5:00 PM EST Monday through Friday. If you leave a message after hours or if a Customer Service Expert is busy with another client, our goal is to contact you within 30 minutes from the time you left a message. If by web, we will reach out to schedule a call as quickly as possible.

One of our Patient Advocates will work with you to fully understand your unique situation. We will verify your personal information and assess what type of help you or your loved one needs, and provide you with service options that best meet your physical and financial needs.

After all information is gathered, our Client Intake Manager will discuss next steps and schedule a complimentary in-home assessment or in-home conference.

As part of our complimentary in-home assessment or home conference, one of our highly trained nurses or branch office staff will come to the client’s home and speak with you and/or your loved one face to face to learn more about the client, help determine the amount of care needed, and then work with you to create the Care Plan that meet your needs. This allows us to determine client preferences when assigning a caregiver. Matching the right caregiver to the client is a critical part of the Care Plan.

Based on the mutually agreed upon Care Plan, we will quickly match the client with highly trained caregiver and schedule the first day of care.